TWR Dock and Marine ("TWR," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.
Information We Collect
Information You Provide
When you contact us through our website, request an estimate, or otherwise communicate with us, we collect information you choose to share, including:
- Your name
- Email address
- Phone number
- Physical or mailing address (if provided)
- Details about your project or inquiry (water depth, dock size, existing setup, and similar information)
Information Collected Automatically
Our website hosting provider may automatically collect standard technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This information is used to operate and secure the site.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and provide estimates
- Communicate about services, scheduling, and follow-up
- Provide customer support before, during, and after installation
- Improve the content and function of our website
- Comply with legal obligations
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
Who We Share Information With
We may share your information with:
- Service providers who help us operate our business (for example, the hosting provider that delivers this website, or email services that deliver our replies to you).
- Manufacturers or suppliers when necessary to fulfill your project (for example, sharing a dock size with a Wahoo Docks distributor to prepare an order).
- Legal and safety authorities when required by law, subpoena, or to protect the rights, safety, or property of TWR, our customers, or others.
Cookies and Tracking
Our website uses minimal cookies necessary for basic site function. We do not currently use third-party advertising trackers. If we add analytics or advertising cookies in the future, this policy will be updated.
Data Retention
We retain the information you provide for as long as reasonably necessary to complete your project, fulfill warranty and service obligations, and meet recordkeeping requirements under applicable law. You may request that we delete your information by contacting us at the address below.
Your Rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you. To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable time.
Iowa Residents
Under the Iowa Consumer Data Protection Act, Iowa residents may request to know what personal information we collect, request deletion of that information, and opt out of the sale of personal information. We do not sell personal information. Submit a verified request by emailing us at the address below.
Children
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Security
We take reasonable steps to protect the information you share with us. No system is perfectly secure, however, and we cannot guarantee the absolute security of information transmitted online.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page shows when the policy was most recently revised. Continued use of our website after changes are posted means you accept the updated policy.
Contact Us
Questions or requests related to this Privacy Policy can be sent to:
TWR Dock and Marine
610 Warner Street
Lamont, IA 50650
Phone: 563-924-2222
Email: twrdockandmarine@gmail.com